Delivery

Please allow approximately 10 working days for your order to be dispatched. If you need it in a hurry, just ask before placing your order. I always try my best to squeeze in rush orders.
Every single design is created by me. Hand drawn, hand painted, embellished or printed to my high standard so times scales may increase during busy times, or school holidays.
Dates for last orders will be advertised well in advance for guaranteed Christmas delivery for example or when I’m on my summer holidays. Please do pay attention to last order dates as once these have passed stock levels are not guaranteed.
All full priced orders are sent UK recorded delivery. Occasionally, sale or reduced items may be sent 1st class uk - this will be made clear on each product listing. An email will be sent once your order has been dispatched so you know its on the way. Please ensure address details are correct. Addresses must match the address used on your method of payment. Alternatively, if you are local (OL12) you are very welcome to collect your order in person. Just add a note to your order and ill be in touch to arrange collection. Please contact me before ordering for overseas postage.

Refunds

Oh no! Do you need to return your order? Did it arrive safely? Is it damaged? Was there a problem with your order?
As all orders are personalised and handmade I can only accept returns if they are faulty or arrive in an unsatisfactory condition.
All orders will leave Love Designer Jutes HQ beautifully made, protectively packaged and in perfect condition. However, in the unlikely event that your order is incorrect please do get in touch.
I will of course pay the return postage for the item if necessary.
I’m always here to help so if you have an enquiry – or a problem – please contact me.